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Customer Service

Shipping & Delivery
All orders within current UPS weight limits will be shipped regular UPS ground.  Orders with weight above current UPS weight limits will be shipped by common LTL (Less than Load) Freight Carriers.  It will be the customer's responsibility to unload all products sent to their ship to address.  All freight charges will be calculated at the time of the order and added to the charges on the order.  Lincoln Electric Welding Machines:  Lincoln Welding machines will be Drop Shipped from the factory directly to customers shipping address Freight Prepaid.  NOTE: It will be the customer's responsibility to unload any equipment that is shipped to their address.  
Privacy & Security
John's Sales & Service, Inc respects customer privacy absolutely and will NOT sell customer information (contact address /  phone/ email /fax / credit card / and inquiry, etc.) to the third party.  We keep all customer information private.
Returns & Replacements
All returns must be returned within 30 days from purchase.  All returns and exchanges must be approved by John's Sales & Service, Inc. which will issue an RGA (Returned Goods Authorization).  A copy of this RGA must accompany all returned goods.  All original shipping charges are not refundable.  All returns must be un-used and in original packaging in good re-sellable condition.  Damage, shortage, and discrepancy must be reported to John's Sales & Service, Inc. within 24 hours of delivery.  Shipping cost for return of products is at customer expense.
Trademarks & Brands
John's Sales & Service, Inc. respects other companies brands and trademarks.  In no way are we affiliated with any brands, trademarks and manufacturers in this site other than as an authorized distributor.  Trademarks and brands are provided purely as information to our customers.
John's Sales & Service, Inc. is in no way inherently responsible for any damages incurred from inadequate training, or irresponsible use of the product we sell.  Pictures and descriptions of products on this web site are accurate to the best of our ability, however due to continual changes made by manufacturers we will not be responsible differences in pictures and descriptions.  We recommend you call us for full information about anything you are ordering.
Sales Tax
0% sales tax except for products sold to customers in Texas, U.S.